Job Title: Customer Care Executive

Company: Konnect BPO Technologies (Pvt) Ltd

Location: Colombo, Sri Lanka

Salary: LKR 25,000 – 50,000 per month

About the Job:

Konnect BPO Technologies (Pvt) Ltd is a leading BPO service provider in Sri Lanka, offering high-end outsourcing solutions since 2016. We empower domestic and offshore companies by managing non-core functions, allowing business owners to focus on core aspects of their operations. We are seeking a dedicated and enthusiastic Customer Care Executive to join our dynamic team. In this role, you will provide outstanding customer service, maintain high client satisfaction, and contribute to the continuous improvement of our service offerings.

Key Responsibilities:

1. Customer Service Excellence:
   • Provide outstanding customer service to ensure high levels of client satisfaction.
   • Respond promptly and effectively to customer inquiries, resolving issues and providing accurate information.
   • Maintain a positive and professional demeanor while interacting with clients.
2. Data Tracking and Analysis:
   • Track, report, and analyze client data sets to identify trends and areas for improvement.
   • Use data insights to develop strategies for enhancing customer service and client satisfaction.
   • Maintain accurate and up-to-date records of customer interactions and transactions.
3. Problem Solving and Forecasting:
   • Forecast potential issues and develop timely solutions to prevent and address customer concerns.
   • Proactively identify opportunities to improve service processes and enhance the customer experience.
   • Collaborate with team members to implement solutions and share best practices.
4. Client Relationship Management:
   • Build and maintain strong relationships with clients, understanding their needs and preferences.
   • Provide personalized service and support tailored to each client’s requirements.
   • Follow up with clients to ensure their issues are resolved and their expectations are met.
5. Collaboration and Teamwork:
   • Work closely with other team members to ensure a seamless and cohesive service delivery.
   • Participate in team meetings and contribute ideas for improving service quality and efficiency.
   • Support team members in handling complex customer issues and escalations.
6. Use of CRM Systems:
   • Utilize CRM and client management systems to manage customer information and track service activities.
   • Ensure data accuracy and completeness in the CRM system.
   • Leverage CRM tools to streamline customer service processes and improve response times.

Qualifications:

• Organization and Attention to Detail:
  • Highly organized with a meticulous attention to detail, ensuring accuracy in data tracking and reporting.
  • Ability to manage multiple tasks and prioritize effectively.
• Communication Skills:
  • Excellent verbal and written communication skills in English, with the ability to convey information clearly and professionally.
  • Strong interpersonal skills to build rapport with clients and colleagues.
• Mindset and Independence:
  • Energetic and solution-driven mindset, focused on providing exceptional service and solving customer issues.
  • Ability to work independently and take initiative in identifying and addressing service improvements.
• Experience:
  • Previous experience in client services or customer care is preferred but not required.
  • Familiarity with CRM and client management systems is a plus.

Additional Information:

• Work Environment: Konnect BPO Technologies offers a dynamic and collaborative work environment where employees are encouraged to develop their skills and contribute to the company’s success. Our team is dedicated to providing high-quality service and maintaining a customer-centric approach.
• Training: Comprehensive training will be provided to ensure you are fully equipped to perform your duties effectively. You will have the opportunity to learn from experienced professionals and gain hands-on experience in customer care.
• Career Development: Konnect BPO Technologies is committed to the professional growth of our employees. As a Customer Care Executive, you will have opportunities for advancement within the company and the chance to expand your skills and expertise.

Benefits:

• Competitive salary ranging from LKR 25,000 to 50,000 per month.
• Health and wellness benefits.
• Opportunities for professional development and career advancement.
• A supportive and inclusive work environment.
• Employee recognition programs and performance incentives.

How to Apply:

Interested candidates are invited to submit their resume and cover letter to [insert application URL or email address]. Please include “Customer Care Executive Application – Konnect BPO Technologies” in the subject line. Applications will be reviewed on a rolling basis, and early applications are encouraged.

About Konnect BPO Technologies (Pvt) Ltd:

Since 2016, Konnect BPO Technologies has been a leading provider of high-end outsourcing solutions in Sri Lanka. We specialize in managing non-core functions for domestic and offshore companies, allowing them to focus on their core business operations. Our mission is to deliver exceptional service, driven by innovation and a commitment to client satisfaction.

Why Join Konnect BPO Technologies:

At Konnect BPO Technologies, we value innovation, collaboration, and continuous improvement. Our team of dedicated professionals is passionate about providing exceptional service and making a positive impact. We offer a dynamic work environment, opportunities for professional growth, and a culture that values diversity and inclusivity. Join us and be part of a team that is dedicated to excellence in customer care and outsourcing solutions.

Equal Opportunity Employer:

Konnect BPO Technologies is an equal opportunity employer. We welcome applications from all qualified individuals, regardless of race, gender, disability, or any other legally protected status. If you need accommodation for any part of the employment application process due to a disability, please contact us at [insert contact email].

Join Us:

Apply now to become a part of Konnect BPO Technologies and contribute to our mission of delivering exceptional customer care and outsourcing solutions. Be a part of a team that values your contributions and supports your professional journey.