In this article we provide comprehensive details about Airtel Customer Care Numbers in Sri Lanka, and article consists with benefits and features of package,step by step activation guide, important references and FAQ Section.
Airtel Sri Lanka provides multiple ways to reach their customer care team, ensuring convenience for all users. Here are the different ways you can contact them:
1. Airtel Toll-Free Customer Care Number
The primary toll-free number for Airtel customer support in Sri Lanka is:
- 121 (Dial from an Airtel number)
- +94 75 555 5555 (Dial from any other network)
This number connects you to an automated system where you can navigate through different options based on your query. If needed, you can also request to speak with a live agent.
2. Airtel WhatsApp Support
Airtel Sri Lanka offers customer support via WhatsApp for quick and efficient service. To access support via WhatsApp:
- Save the Airtel WhatsApp number: +94 75 555 5555
- Open WhatsApp and send a message to start a conversation.
- Follow the prompts for assistance.
3. Email Support
Customers can also contact Airtel Sri Lanka via email for detailed inquiries or complaints. The official email address for customer care is:
When sending an email, include your mobile number, a detailed description of your issue, and any relevant screenshots or attachments.
4. Live Chat via Airtel Website
Airtel Sri Lanka provides a live chat option on their official website for instant support. To access live chat:
- Visit the official Airtel Sri Lanka website: www.airtel.lk
- Click on the “Live Chat” option.
- Follow the prompts to chat with a customer service representative.
5. Social Media Support
Airtel Sri Lanka is active on social media platforms where customers can post their queries or send direct messages.
- Facebook: www.facebook.com/airtelsrilanka
- Twitter: www.twitter.com/airtelsrilanka
- Instagram: www.instagram.com/airtelsrilanka
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How to Escalate Unresolved Complaints
If your issue remains unresolved through normal customer care channels, you can escalate it through the following methods:
- Visit an Airtel Store – Find the nearest Airtel store using the store locator on the Airtel Sri Lanka website.
- Write to the Nodal Officer – If your complaint is not resolved, escalate it by writing to the nodal officer at nodalofficer@airtel.lk.
- Contact the Telecommunications Regulatory Commission of Sri Lanka (TRCSL) – If you have exhausted all options and need further assistance, you can contact TRCSL at www.trc.gov.lk.
Frequently Asked Questions (FAQs)
The fastest way is to dial 121 from your Airtel mobile or use the WhatsApp support number for instant responses.
Yes, you can dial +94 75 555 5555 from any other network to reach Airtel customer service.
Dial *121# and follow the on-screen instructions to check your balance, data usage, and plan validity.
If you lose your SIM card, immediately call Airtel customer care at 121 and request SIM blocking. Visit an Airtel store with your ID proof to get a replacement.
Conclusion
Airtel Sri Lanka offers multiple ways to connect with customer care, ensuring efficient and convenient support for all its users. Whether through phone calls, WhatsApp, email, or social media, customers can easily get assistance for any issue they face. If an issue remains unresolved, escalation options are available to ensure a satisfactory resolution.
For the latest updates and offers, always refer to the official Airtel Sri Lanka website or follow their social media pages.