Account Manager – Unilever Food Solutions

About the job

Account Manager – Unilever Food SolutionsFunction: Customer Development

Would you like to work in a place where you can bring your purpose to life through the work that you do? You can create a better business and better world by working on brands that are loved and improve the lives of millions while you learn from brilliant business leaders!We have an opportunity for Account Manager – Food Solutions, see more information below.But first, an important message.Diversity is one of our most relevant pillars in people management and our main objective is to develop an internal environment open to the multiplicity of world views, through inclusion without stereotypes. This allows us to value the best professionals, bringing together different profiles and operating styles, and to face with greater propriety the current and future challenges of the company.At Unilever, more than 50% of leadership positions are held by women. And we want more diversity in our company. In this way, we consider all candidates for our vacancies, regardless of disability, race, color, religion, gender and gender identity, nationality, sexual orientation, ancestry, age, or any other diversity.

As the Account Manager, you will be responsible to execute Unilever Food Solutions Customer engagement strategy offline & online with operators/customers, traders/ wholesalers (WS) to deliver business growth targets.

How would you create a better world?

• Be the primary point of contact for all trade & operator customers within your region.
• Be accountable for building & nurturing relationships across the contact matrix within trade & operator customers (chefs, procurement, sales, marketing, general management, etc.) via virtual & face to face engagement.
• Collaboratively work with trade sales teams and sales representatives.
• Drive digital touch points amongst chefs of both visited & non visiting operators.

Key Tasks

• Build & Nurture relationships with Trade, WS & its Teams including Distributor and Business Development Officers (BDOs).
• Implement Contact Matrix for Key Trade customers (Hotels, Restaurants, Cafes, Institutions, etc.
• Develop and execute Joint Business Planning (JBPs) with Selected Trade partners including Trade Term agreement, Sell out activities and BDOs & Trade team engagement & KPIs (Sell-out, Reach, Penetration).
• Conduct Sampling, Ideation, Cooking Demo using culinary knowledge to secure new opportunities or increase volume usage by new menu applications or into existing dishes with the help of UFS Chefs team.
• Engage with business partners and customers to gain alignment for Secondary sales growth.
• Close collaboration with Food Solutions cross functional teams (Brand team, Channel marketing team, chefs team, BDOs) and Implementation of Promotions by ensuring adequate stock availability and customer related activity to drive sell-out.
• Ensure timely submission & settlement of distributor claims.
• Accountable for Implementation and execution of all Unilever Food Solutions digital tools within Territory/Area.
• Continuously enrich UFS customer data for more personalized campaigning.
• Drive customer digital engagement for Unilever Food Solutions Digital platforms & Campaigns (UFS.Com, UFS Academy, Social Media engagement, UFS webinars).
• Drive digital buying behaviour via ecommerce platforms (Web shop/trade Partner Web shop).

Your key stakeholders will be…

• Marketing – Brand Team, Channel Marketing Team
• Business Excellence Team
• Chefs Team
• Finance Team
• Business Partner/Distributor Team
• National/Regional Chef guild/associations

What’s important for you to have in this position?

Candidate Should

• Be a graduate or possess a relevant professional qualification with a passion for a career in Culinary Sales.
• Have prior experience in the food industry will be an added advantage.
• Posses ‘love for food’ & chefmanship to inspire and enable better customer service.
• Be willing to travel, and possess a valid driver’s license.
• Be a good team player and demonstrate commitment to the organization and the team members.
• Have clear and concise written and spoken communication skills and strong negotiation skills
• Have the ability use data driven insights for execution & ability to drive change and flexibility.
• Have the ability to present written information in a structured and balanced way appropriate to the needs of the reader.
• Have experience in sales related function such as field sales/key account management/trade marketing will be an added advantage.

Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their ‘Whole Self’ to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.