About the job

What Our Software is for?

OrangeHRM is a platform for Human Resource professionals that allows them to manage and optimize employee data in one central system, so that this information can be fully leveraged by all company stakeholders. Being part of the customer success team, you will be: Working towards ensuring our customers are getting continued value from the use of our software, by actively and passionately engaging with them to ensure the success of the system, which ultimately leads to happy customers and ongoing renewals.

Primary Duties and Responsibilities

Engage with our global client base (including North America) through phone and video calls to validate their satisfaction with OrangeHRM
Managing client accounts with a high level of professionalism and responsiveness
Collaborate with team members and internal stakeholders to resolve client issues promptly and efficiently always advocating on behalf of the client
Identify opportunities for up-sell and cross-sell to further enhance the client experience
Contribute to team efforts to achieve customer success and satisfaction goals
Participate in process improvement initiatives to enhance the client experience
Maintain accurate records of client interactions, recordings and metrics
Prepare regular client status reports for management to drive actionable outcomes
Prepare documentation or visuals of work to present to clients
Work with sales and marketing teams to boost client referrals and develop case studies

Competencies and Skills:

Excellent English communication skills (verbal and written)
Customer-focused attitude with a commitment to customer success
Calm, polite, and professional demeanor when engaging with clients
Strong problem-solving and interpersonal abilities with attention to detail
Analytical and process-oriented mindset with good reporting skills
Familiarity with CRM software (Vtiger, ZohoCRM) is a plus
Effective time-management and task prioritization skills.
Proficiency in Microsoft Office and web-based applications
Outgoing and energetic personality with a positive “can-do” attitude
Active team player who can multitask and adapt to changing priorities

Education and Experience

Completed Bachelors degree in Business management, Marketing, Information systems or any other equivalent qualification or work experience in a Customer service role or related field
1 year or above experience will be an added advantage.

Work Hours

3pm to midnight, Monday to Friday.

To apply for this job please visit www.orangehrm.com.