Senior Assistant – Branch Operations

About the job

We are looking out for experienced banking assistants to be responsible for overseeing the following job responsibilities as a Senior Banking Assistant in the Colombo, Central and Southern Region.

Responsibilities

• Ensure adherence to all standardized operational procedures as per operations.
• Manuals maintain accuracy in account opening documentation.
• Ensure that customer verification is as per Central Bank and operational regulations.
• Ensure high standard of service through follow up of day today problems by liaising with the Branch Manager and support divisions.
• Understanding customer life journey and win opportunities to improve wallet share and drive revenue growth.
• Coordinate day to day operational issues in the branch with the relevant support departments.
• Handle the supervisory role of the branch when required (with prior approval).

Special Skills

• Knowledge in KYC, AML procedures and Current account operations.
• Conversant in banking operations.
• Excellent communication and customer service skills.

Qualifications

• Minimum of 4 years’ experience in a Bank with experience in Branch Banking Operations.

OR

• Minimum of 3 years’ experience in a Bank with experience in Branch Banking Operations.
• A part qualification in Banking (Completion of four subjects or above at IABF Level) or CIM/CIMA/ACCA or 1 year of a 3-year degree program.