Senior Lead Business Analyst

Website Dialog Axiata PLC

About the job

The Role

Understand stakeholder requirements and develop functional solution thus meeting the entire scope of requirements with end-to-end ownership of solution. Liaise with multiple product, solution and vendor teams to achieve a working and acceptable solution for every project – change or new development.

The Job

  • Lead a development team and ensure the product of the team is in alignment with the stakeholder requirements having Internal Acceptance Criteria established.
  • Conduct feasibility of the requirements in terms of organizational vision, time, cost and quality and to understand team dynamics and capability to produce and meet the requirement.
  • Engage customers to understand requirements and manage expectations ensuring requirements are addressed whilst being aligned to organizational vision.
  • Digitize product ownership of sales, marketing, GSD and front line.
  • Map all user requirements to a usable solution which is acceptable by all stakeholders and within the sanity of the eco-system.
  • Evaluate security threats categorize and make informed decisions on cost of security and implements accordingly.
  • Provide input to the strategic direction of technology investments to assist in the development of the enterprise architecture and maximize the return on technology investment.
  • Mediate with Architectural team to design functional and end to end solutions.
  • Implement and maintain Dialog Digital Self Care product platforms such as My Dialog App, BizCare Web / App and Sales Force Automation tool for corporate customers.

The Person

  • Possess a BSc degree or a professional qualification in Information Technology / Computer Science from a recognized university.
  • MBA would be an added advantage.
  • Minimum 7+ years of experience in handling similar scope in a critical and dynamic work environment.
  • Related Industry certifications are preferred.
  • Experience with writing and reporting, analyzing, deciding and initiating action, learning and researching.

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