Senior Manager Compensation (Bonus) – Global Customer Services

Website IFS Colombo

About the job

Company Description

IFS is a billion-dollar revenue company with 5000+ employees on all continents. We deliver award-winning enterprise software solutions through the use of embedded digital innovation and a single cloud-based platform to help businesses be their best when it really matters–at the Moment of Service™.

At IFS, we’re flexible, we’re innovative, and we’re focused not only on how we can engage with our customers, but on how we can make a real change and have a worldwide impact. We help solve some of society’s greatest challenges, fostering a better future through our agility, collaboration, and trust.

We celebrate diversity and accept that there are so many different perspectives in this world. As a truly international company serving people from around the globe, we realize that our success is tantamount to the respect we have for those different points of view.

By joining our team, you will have the opportunity to be part of a global, diverse environment; you will be joining a winning team with a commitment to sustainability; and a company where we get things done so that you can make a positive impact on the world.

We’re looking for innovative and original thinkers to work in an environment where you can #MakeYourMoment so that we can help others make theirs.

If you want to change the status quo, we’ll help you make your moment. Join Team Purple. Join IFS.

Job Description

  • Spearhead the development and rollout of yearly variable/bonus plans for Global GCS members in line with the corporate strategy.
  • Lead the development, oversight, and execution of comprehensive company-wide compensation plans, policies, and programs at a global scale.
  • Benchmark organization benefits against the market to identify areas of opportunity, not only in terms of aligning with the industry, but staying ahead of the curve.
  • Ensure all compensation policy/plan changes are aligned with the established Compensation guidelines.
  • Act as the central point of contact to address field queries and concerns related to both regional and individual compensation plans, providing expert guidance and solutions.
  • Oversee the maintenance of systems and data related to the GCS plans, ensuring accuracy & integrity of data.
  • Work with both Operations and the Compensation & Rewards team to assist in any compensation structure where analysis around bell-curve payout is required.
  • Lead the preparation of comprehensive compensation reporting dashboards, providing insights into actual achievement versus targets and supporting data-driven decision-making.
  • Ensure the establishment and maintenance of robust processes and policies that facilitate the seamless release of Compensation plans across the organization.
  • Evaluate the effectiveness of current compensation programs, including metrics, goal-setting, and actual achievement against plans. Make data-driven recommendations for improvements.
  • Analyze and assess job roles to determine the scope of employee responsibilities and requirements, ensuring equitable compensation plans are in place, respectively.
  • Work in conjunction with the Operational Head of GCS to assist in the structure, roll-out and tracking of yearly Compensation plans, while working in with the Compensation & Rewards team
  • Guide the strategic redesign and deployment of the company’s compensation programs to align with critical business objectives.
  • Serve as a trusted counsel and resource on compensation systems, processes, and administration, providing guidance to senior leadership and other internal teams.
  • Contribute company data to compensation surveys and analyze results. Predict future compensation trends and advise senior leadership on competitive and emerging market practices.
  • Research employee compensation plans, bonuses, and commissions in similar industries. Based on findings, recommend changes or updates to the company’s existing plans or policies. Continually challenging the current structure to drive operational best practices.
  • Ensure company compliance with relevant compensation laws and regulations, reviewing a wide range of compensation and commission data to maintain competitive bonus plans and policies.
  • Provide support and training for the execution of the commissions processes, ensuring accuracy and fairness.
  • Conduct in-depth business analytics and provide executive-level reporting for the Sales & Finance teams regarding commissions and commission-based metrics.
  • Evaluate and implement job analysis instruments and materials.
  • Conduct data and cost analyses to be used in employee negotiations and collective bargaining agreements.


  • Bachelor’s degree in Business Administration or a similar field. Advanced degree preferred.
  • CCP (Certified Compensation Professional) or similar certification and/or PHR certification.
  • Experience with XACTLY INCENT® Incentive Compensation Management Software.
  • Proficiency in compensation research and data analysis, with a strong problem-solving mindset.
  • Extensive knowledge of quantitative and qualitative research methods.
  • In-depth understanding of human resource laws, regulations, and best practices.
  • Excellent organizational and time management skills.
  • Proficiency with MS Office Suite (Word, Excel, and PowerPoint), HRIS systems, and similar software.
  • Extensive proven work experience as a Manager/ Senior Manager of Compensation (Commissions/Bonus related) or in a similar role in an international environment.
  • Rich Understand of working/delivery business models of an large multinational IT company with geographical footprint.
  • Has worked extensively, created compensation plans including variable, bonus, incentives for large, diversified group spread in different geographies.
  • In-depth understanding of comp strategy especially in IT company;
  • Global benchmarking
  • Compensation plan modeling w.r.t region, designation roles etc.
  • Outstanding people and communication skills.

Additional information

Interviews and selections are being made continuously. If you are interested, apply as soon as possible.

As a step in our recruitment process, all final candidates will undergo a background check, to get us an understanding of our future employees.

We respectfully decline all offers of recruitment and/or advertising assistance.

IFS Fact

IFS develops and delivers enterprise software for customers around the world who manufacture and distribute goods, build and maintain assets, and manage service-focused operations. The industry expertise of our people and solutions, together with a commitment to delivering value to every one of our customers, has made IFS a recognized leader and the most recommended supplier in our sector. Our team of 4,000 employees and growing ecosystem of partners support more than 10,000 customers around the world challenge the status quo and realize their competitive advantage. Learn more about how our enterprise software solutions can help your business today at

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