Job Title: Rooms Controller
Company: Courtyard by Marriott
Location: Colombo City Centre, Colombo, Sri Lanka
Salary: LKR 50,000 – 100,000 per month
About the Job:
Courtyard by Marriott is seeking a dedicated and detail-oriented Rooms Controller to join our team at the Colombo City Centre location. As a Rooms Controller, you will play a crucial role in ensuring our guests have a seamless and enjoyable experience from the moment they check-in to the time they check-out. This full-time position requires a proactive individual who is passionate about delivering exceptional guest service and maintaining the high standards of Marriott International.
Job Number: 24132554
Job Category: Rooms & Guest Services Operations
Position Type: Non-Management
Position Summary:
The Rooms Controller is responsible for managing room assignments according to guest requests and preferences whenever possible. You will pre-register designated guests, prepare key packets, and coordinate check-in/pre-registration procedures for arriving groups. Additionally, you will review, track, and accommodate requests for room or check-out changes, communicate statuses to appropriate staff, confirm reservations and cancellations, and review out-of-order rooms daily. Ensuring rates match market codes, verifying and adjusting billing, filing guest paperwork, and processing all guest check-ins and check-outs are also key responsibilities.
Key Responsibilities:
- Guest Room Management:
- Assign rooms based on guest requests and preferences whenever possible.
- Pre-register designated guests and prepare key packets for arrival.
- Organize and coordinate check-in and pre-registration procedures for arriving groups.
- Reservations and Cancellations:
- Confirm reservations and process cancellations.
- Review out-of-order rooms daily and ensure accurate room status.
- Billing and Documentation:
- Verify and adjust guest billing as needed.
- File guest paperwork and documentation accurately.
- Check-in and Check-out Procedures:
- Set up and process all guest check-ins and check-outs.
- Activate room keys and secure valid payment methods.
- Guest Requests and Communication:
- Review and accommodate requests for room or check-out changes.
- Communicate room status and changes to appropriate staff.
- Follow up with guests to ensure their requests or problems have been resolved satisfactorily.
- Receive, record, and relay messages accurately, completely, and legibly.
- Daily Operations and Reporting:
- Perform duplicate reservation checks and block rooms as necessary.
- Run daily reports and identify any over-commitments.
- Company Policies and Guest Interaction:
- Follow all company policies and procedures, ensuring a clean and professional appearance.
- Maintain confidentiality of proprietary information and protect company assets.
- Welcome and acknowledge all guests according to company standards.
- Anticipate and address guests’ service needs and assist individuals with disabilities.
- Speak clearly and professionally with guests and team members.
- Prepare and review written documents accurately.
- Team Collaboration and Support:
- Coordinate tasks and work with other departments to ensure seamless operations.
- Serve as a role model within the department.
- Develop and maintain positive working relationships with colleagues.
- Support the team in reaching common goals and comply with quality assurance standards.
- Physical Requirements:
- Stand, sit, or walk for extended periods.
- Move, lift, carry, push, pull, and place objects weighing up to 10 pounds without assistance.
- Enter and locate information using computers and/or POS systems.
- Perform other reasonable job duties as requested by supervisors.
Preferred Qualifications:
- Education: High school diploma or G.E.D. equivalent.
- Related Work Experience: Less than 1 year of related work experience.
- Supervisory Experience: No supervisory experience required.
- License or Certification: None required.
About Courtyard by Marriott:
Courtyard by Marriott is passionate about better serving the needs of travelers everywhere. It’s what inspired us to create the first hotel designed specifically for business travelers, and it’s why the Courtyard experience today empowers our guests, no matter the purpose of their trip. We’re looking for achievers who are passionate about providing a guest experience that goes above and beyond, enjoy being part of a small yet ambitious team, and love learning how to always improve – all while having fun.
Why Join Courtyard by Marriott:
In joining Courtyard, you become part of a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
Equal Opportunity Employer:
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
Application Process:
Interested candidates are invited to apply through the Marriott careers portal at [insert application URL]. Please include “Rooms Controller Application – Courtyard by Marriott” in the subject line. Applications will be reviewed on a rolling basis, and early applications are encouraged.
