Job Title: F&B Service Agent
Company: Sheraton Hotels & Resorts
Location: Kosgoda, Southern Province, Sri Lanka
Salary: LKR 50,000 – 100,000 per month
Position Summary:
Sheraton Hotels & Resorts in Kosgoda, Sri Lanka, is seeking a dedicated and service-oriented F&B Service Agent to join our team. As an F&B Service Agent, you will be responsible for providing exceptional food and beverage service to our guests, ensuring a memorable dining experience. You will play a key role in maintaining the high standards of service that Sheraton is known for, from setting up tables to ensuring guest satisfaction throughout their dining experience.
This role requires attention to detail, strong communication skills, and the ability to work in a fast-paced environment. If you are passionate about hospitality and enjoy delivering outstanding service, we invite you to apply for this position.
Key Responsibilities:
- Guest Service:
- Serve food courses and alcoholic beverages to guests promptly and professionally.
- Set tables according to the type of event and service standards, ensuring that everything is in place before guests arrive.
- Answer questions regarding menu selections, offering suggestions and providing detailed descriptions of items when needed.
- Communication:
- Communicate effectively with the kitchen regarding menu questions, order timing, re-cook requests, and product availability.
- Relay additional meal requirements, allergies, dietary needs, and special requests to the kitchen staff to ensure guest satisfaction.
- Order Processing:
- Record guest transactions accurately in the MICROS system at the time of order.
- Ensure all orders are processed efficiently and are delivered to guests in a timely manner.
- Guest Interaction:
- Check in with guests throughout their dining experience to ensure they are satisfied with each course and beverage.
- Address any concerns or complaints promptly and professionally, escalating issues to the supervisor if necessary.
- Cleanliness and Maintenance:
- Maintain cleanliness of work areas, including tables, china, glassware, and utensils throughout the day.
- Complete closing duties, such as restocking items, turning off lights, and ensuring all areas are left in a clean and orderly state.
- Payment Processing:
- Present a physical and accurate check to the guest at the end of their meal and process payments using the appropriate method.
- Ensure that all transactions are handled securely and in accordance with company policies.
- Adherence to Policies:
- Follow all company policies, safety procedures, and security protocols.
- Report any accidents, injuries, or unsafe work conditions to the manager immediately and complete required safety training and certifications.
- Professionalism:
- Ensure uniform and personal appearance are clean and professional at all times.
- Maintain confidentiality of proprietary information and protect company assets.
- Team Collaboration:
- Welcome and acknowledge all guests according to company standards.
- Anticipate and address guests’ service needs, including assisting individuals with disabilities.
- Develop and maintain positive working relationships with colleagues, support the team to reach common goals, and respond appropriately to the concerns of other employees.
- Physical Requirements:
- Stand, sit, or walk for extended periods or for an entire work shift.
- Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance, and objects weighing in excess of 50 pounds with assistance.
- Grasp, turn, and manipulate objects of varying sizes and weights, requiring fine motor skills and hand-eye coordination.
- Move over sloping, uneven, or slippery surfaces, as well as up and down stairs and/or service ramps.
- Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
- Other Duties:
- Perform other reasonable job duties as requested by supervisors, ensuring flexibility and a willingness to assist in various areas as needed.
Preferred Qualifications:
- Education: High school diploma or G.E.D. equivalent.
- Related Work Experience: At least 1 year of related work experience in a similar role, preferably within a luxury hotel or resort setting.
- Supervisory Experience: None required.
- License or Certification: None required.
Skills and Competencies:
- Strong communication and interpersonal skills.
- Excellent customer service skills with a focus on guest satisfaction.
- Ability to work in a fast-paced environment while maintaining attention to detail.
- Proficiency in using point-of-sale systems, such as MICROS.
- Ability to work independently and as part of a team.
- Flexibility to work shifts, including weekends and holidays.
Why Join Sheraton Hotels & Resorts:
At Sheraton Hotels & Resorts, we are passionate about providing exceptional experiences for our guests. As part of Marriott International, we believe in fostering a culture of innovation, collaboration, and continuous learning. We offer opportunities for professional development and career growth, allowing you to thrive in a supportive and inclusive environment.
Application Process:
Interested candidates are invited to submit their resume and cover letter to [insert application URL or email address]. Please include “F&B Service Agent Application – Sheraton Hotels & Resorts” in the subject line. Applications will be reviewed on a rolling basis, and early applications are encouraged.
About Sheraton Hotels & Resorts:
Sheraton Hotels & Resorts is a global hospitality brand known for its exceptional service and luxurious accommodations. We strive to provide our guests with memorable experiences and unparalleled comfort. Join our team and be part of a brand that values creativity, innovation, and excellence in hospitality.
Equal Opportunity Employer:
Sheraton Hotels & Resorts is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
Join Us:
Apply now to become a part of Sheraton Hotels & Resorts and contribute to our mission of delivering world-class hospitality. Be a part of a team that values your contributions and supports your professional journey.
